AT GREAT NAME, we pride ourselves on the superior quality of our products and provide them with warranty to testify our assurance of such quality. We guarantee that all GREAT NAME products are free from manufacturing defects under normal use and care over the specified warranty period . In case of such a defect, we will undertake all necessary remedial actions within the warranty period to protect your interest. The warranty offered lasts for AT LEAST 5 YEARS and applies to all GREAT NAME products, excluding electrical components and installations.

Putting customers first, we have established a comprehensive after-sale service network to respond to all your needs. If you experience any problems when using our products, such as you have no access to a locked cabinet or even furniture damage due to improper usage, simply call us at our service hotline and our customer service professionals will be there to offer their assistance.

 
我们以能为贵公司提供的产品及专业的服务感到荣幸,
在成为我们尊贵的客户之时,请详细阅读下列内容:
优质产品保用证书
我们深以兴林这一品牌为骄傲,它代表着一种经营理念 --- 责任与荣誉,它凝聚着我们追求高品质办公家具所付出的心血。
我们对所有经本公司售出的产品均作出以下成诺:
  1. 所有本公司自产的兴林(GREAT NAME) 优质大班台系列,职员台系列及屏风系统于正常使用情况下, 均坚固耐用,同时有五年的免费保用期。
  2. 本公司代理的LUXUS(丽时)牌职员椅系列,KINGCITY 牌职员椅系列全部选用德国名厂配件,有长达五年的免费保用期。
  3. "铁金刚"系列钢制办公家具全部选用优质冷轧钢板,表面经静 电粉末喷涂 处理, 有五年的免费保用期。

 

保用细则:

  1. 客户于购买本公司产品之日起五年内或于本公司所承诺的 产品保用期内,如发现产品零配件或产品制造上有问题而 导至影响该产品正常使用的,可即时致电本公司要求免费维修。
  2. 本公司于接到客户投诉之时起,24小时内给客户以处理意 见,在两个工 作天内处理完毕客户的投诉。
  3. 客户自行拆卸,运输家具所造成的损坏不在本保用之列。
  4. 各种自然灾害、火灾、战乱等造成的产品损坏不在本保用 之列。
  5. 家具表面的自然损耗,木制家具表面木皮的自然色差,不同 批次生产的 布料所造成的轻微色差等不在本保用 之列。
     

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